Income assistance problems – Other help

MyBenefits online service

You can use the MyBenefits online service to report changes or get information about your ODSP or Ontario Works case.  Find out more at ontario.ca/MyBenefits.

As of March 9, 2020, recipients registered for MyBenefits automatically receive paperless communication. All MyBenefits users have the opportunity to ‘opt-out’ of paperless communication and receive paper copies by mail instead. If you want to get paper documents by mail, follow the instructions on our tipsheet.

Complaints about income security programs

Provincial Programs

You can complain to your Member of Provincial Parliament (MPP) about problems with the Ontario Disability Support Program (ODSP), Ontario Works (OW) and the Workplace Safety and Insurance Board (WSIB).

You can also complaint to the Ontario Ombudsman about ODSP, OW and WSIB.

Federal Programs

You can complain to your federal Member of Parliament (MP) about problems with the Canada Child Benefit, Employment Insurance, Canada Pension Plan, Guaranteed Income Supplement or Disability Tax Credit:

Our local MPPs and MPPs

For links to the MPPs and MPs in our service area, see our “Write to your MP or MPP” page.

Financial assistance and food banks

• Emergency Financial Resources:  Need Help to Pay the Rent?
• Hastings County Community Services Guide (2025 edition)
• Hastings and Prince Edward Public Health – Finding Food
• Lennox & Addington Social Services’ “Other support” page (including emergency support)
• Gleaners Food Bank
• Trenton Food Bank
• Mohawks of the Bay of Quinte – Food resource centre
• The StoreHouse – Wellington Food Bank

Disability Tax Credit – What it is and how to apply

See our Disability Tax Credit Tip Sheet for more information.

ServiceCanada – Benefits for Indigenous people

ServiceCanada has information about benefits and programs for Indigenous people.