Privacy statement

Community Advocacy & Legal Centre (CALC) is committed to protecting personal information by following responsible information-handling practices in keeping with privacy laws. CALC’s embedded Steps to Justice legal information is developed by CLEO (Community Legal Education Ontario/Education juridique communautaire Ontario). Both organizations use modern information and communication technologies to support our activities. This privacy statement applies to the CALC website. For more information about CLEO’s content see the Steps to Justice privacy statement.

Anonymous access

You can access CALC’s website home page and browse our site without disclosing your personal data. As a general policy, we do not collect personal information from our visitors. The only personal information we collect is the information that you volunteer, such as:

  • when you give us feedback, ask a question, or complete a survey
  • when you give us your email address so we can send you information, such as a newsletter
  • when you sign up to receive social media updates

We use and disclose non-identifying, statistical data to evaluate CALC’s services.

Subscription lists

When you subscribe to a mail or email list from CALC, such as our newsletter list, you need to supply your name and an email or mailing address. These addresses are used to deliver a newsletter or messages to you, such as information about CALC’s activities or projects. Your mail or email addresses will not be disclosed to any other mailing list subscriber, organization, website, or government agency. If you do not wish to hear about CALC programs, projects, updates, or opportunities, or no longer want to receive our newsletter, you may unsubscribe at any time by emailing

Use of cookies

A cookie is a small text file containing a unique identification number that is transferred from any website you are on to the hard drive of your computer so that the website may identify separate visitors to the site and track users’ activities on the website. A cookie will not give a website any personally identifiable information about you, such as your name and address.

CALC and the Steps to Justice website use cookies only to track how many people visit our website, and how frequently each page is visited. Visitors who wish to opt out of cookies should review the help feature of their browser software. Note that declining cookies may adversely impact site performance.

Google Analytics

CALC uses Google Analytics to track performance, including the performance of promotional links to our site. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to our website.

At no time is personally identifiable information passed to Google Analytics. Note that Google Analytics stores its data within the United States (US) and is subject to US laws. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on.

Links on our website

CALC’s website and Steps to Justice content provide links to other websites. CALC and CLEO assume no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Confidentiality and security

CALC and CLEO maintain physical, electronic, and administrative safeguards that are appropriate to the type of personal information we obtain from you. CALC staff and volunteers who have access to personal data are required to respect the confidentiality of personal information and handle it responsibly. As a law office, any information you give us is confidential. The only exceptions are if information shows a likelihood of serious harm to you or others or (if we are providing you with a service) if we get a request from Legal Aid Ontario (our funder) for financial information that shows that you qualify for our services.

If you have a complaint or concern about CALC’s information-handling practices, we encourage you to let us know at

Information sharing

We do not share or sell the personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent unless that personal information disclosed a likelihood of serious harm to you or someone else.