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Housing problems – Other help for tenants

Legal Advice

Landlord and Tenant Board (LTB) matters – contact us or find your local community legal clinic.

Pro Bono Ontario gives free legal advice to tenants in Ontario who can’t afford a lawyer. They help with matters like enforcing Landlord and Tenant Board (LTB) orders or appealing LTB decisions to Divisional Court. Call 1-855-255-7256.

Legal Information

Navigate Tribunals Ontario (LTB) – provides simple, accurate, and plain language information about your legal rights and responsibilities at the Landlord and Tenant Board. Use this online tool to find out what steps you can take to manage your dispute.  It will ask you a series of questions about your situation, and receive an info-sheet with in-depth information about the topic you are exploring. The information will help you decide what to do next. You can email, print or download the info-sheets.  NOTE: This is legal information only, for legal advice, contact us!

For more legal information, including the Steps to Justice Guided Pathway series, go to our legal information for tenants page.

Looking for affordable housing

The Ministry of Municipal Affairs and Housing has information on their housing page about affordable housing.

Hastings County

Hastings County Housing Services provides affordable housing in Hastings County.

228 Church Street
Belleville, Ontario, K8N 5E2
Call 613-771-9630 or 1-866-414-0300
(After hours call Enrichment Centre for Mental Health 1-877-528-9514)

See Hastings County’s Rent Connect program where landlords can post listings and tenants can search for available accommodations. You can also call for an in-person appointment with a Rent Connect Agent  (phone numbers listed on website) or send an email to inquiry@hastingscounty.com.

Next Step Housing Connection has an intensive case manager program for Hastings and Prince Edward Counties. They will assist those who are homeless or will be experiencing homelessness within 2 weeks.  Contact info and eligibility criteria is on their website.

Prince Edward / Lennox & Addington Counties

Prince Edward-Lennox & Addington Social Services has information on subsidized housing in their area. View their list of available subsidized housing units.

Next Step Housing Connection has a Housing and Landlord Liaison, providing services to those needing to locate and secure housing in Lennox & Addington County. Call 613-354-0425. For more information see their Facebook.

Help paying rent or utilities

See our tip sheet Financial Resources for Tenants.

See our localized tip sheets:  Financial and Housing Resources – Hastings and Financial and Housing Resource – Prince Edward and Lennox & Addington

For information on energy contracts, visit our Consumer & Debt More Legal Information page, and scroll down to the Energy Contracts heading.

The Ontario Energy Board has help for low-income customers including:

SaveONenergy Home Assistance Program helps low income people reduce their home electricity bills. See also the Green Saver Program.