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Our services

Legal services

We provide free, confidential legal help to people living on a low income in Hastings, Prince Edward, and Lennox & Addington counties and Tyendinaga Mohawk Territory.

The priority areas we help with are:

 Income assistance   Human rights and discrimination
 Housing  Victims of crime
 Employment and work  Schools and education
Consumer and debt   Seniors' issues

We can:

  • help you over the phone or in person with your legal problem. How we help depends on the type of problem you have.
  • commission and notarize documents
  • help you present your case to a court or tribunal
  • give you information about your legal problems

Contact us for more information. Not sure if you have a legal problem?  View our legal health awareness poster.

If your question is about a family or criminal law problem, please call Legal Aid Ontario.

We also:

Give workshops about the law to groups, community organizations, schools and other institutions, as well as staff at government agencies. Find out more.

Work on local community issues. We help local groups that want help working on legal problems that are a priority for people living on a low income. Depending on local need, we sometimes start new community projects. Find out more.

Advocate to improve government services, help make better laws and ensure they are applied fairly. Find out more.

View a presentation about our services.

Legal services in French

If you require legal advice in French, we have an agreement with the legal clinic in Cornwall, Clinique juridique Roy McMurtry Legal Clinic, to refer our clients to their French language lawyer who can offer legal services in French to people who live within our catchment area. Staff from the Cornwall clinic can meet with you in person at our office.  You can also call them directly at 1-800-267-2434.

The Legal Aid website has details on their clinic law advice lines for francophones. If you live in Eastern Ontario, call 1-877-500-4508.  Steps to Justice, offering step-by-step practical legal information, is also available in French.

Les clients francophones ont maintenant accès gratuitement à un service téléphonique d’avis juridique et d’orientation touchant un bon nombre de questions juridiques traitées par les cliniques juridiques communautaires. 1-877-500-4508

How much do your services cost?

All our legal services are free. You may be asked to pay for expenses such as court filing fees and medical reports. We also welcome donations.

Can I just drop into your main office or satellite locations?

We give free, confidential legal information and advice on the telephone and by appointment. Please call before coming in to any of our offices. We can help you better that way.

Can I see a lawyer or legal worker right away?

We "triage" based on urgency. "Triage" means we try to deal with problems in the order of how serious they are rather than on a "first come, first served" basis – just like a hospital emergency room. If we don't deal with serious issues right away, like having your benefits cancelled, or being threatened with eviction, it can cause great harm.

So if there is no pending legal hearing, or you have enough time to file an appeal or court documents, your problem could get less priority.

How do I qualify for your help?

If you are living on a low income in our geographic area, we provide help in the legal areas listed above. We promote and encourage self-advocacy. Also, we can only represent you before a court or a tribunal if you are within our financial guidelines.

Who gives me legal help?

You may get legal information from one of our staff or volunteers.

Legal advice, coaching, or representing you before a court/tribunal will be provided by one of our supervised law students, community legal workers, paralegals, or lawyers.

Find out more about our staff and our student volunteer program.

What if you can’t help me?

We will:

  • refer you to Legal Aid Ontario for help with family, immigration or criminal issues
  • refer you to other advocacy help if is available

Do you issue Legal Aid certificates?

We do not issue Legal Aid certificates. Find out more about the kind of help Legal Aid Ontario offers.

Who decides which legal cases you take on?

The clinic’s Executive Director makes these decisions, guided by the priorities set by our community-elected Board of Directors each year and the law about legal aid services in Ontario.

What if I am unhappy with your services?

If you are unhappy with our services, please let us know. We have a complaints procedure and will do our best to address your concerns.