Legal Information - Employment Insurance (EI)- FAQ's

This page offers answers to questions most frequently asked by our clients regarding Employment Insurance. 

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Q: Who can get EI benefits? 

A: If you are unemployed and looking for work you may be entitled to regular unemployment benefits. There are also other types of benefits, re-employment benefits, sickness benefits, compassionate care benefits, pregnancy and parental benefits.

FAQ's - Regular Benefits

Q: Do I qualify?

A: Usually your qualifying period is the past 12 months but sometimes it can be shorter (you had a prior EI claim) or it can be longer (you were sick, injured, pregnant, or in jail)

Q: How do I apply for EI ?

A: You can fill out an application at a Service Canada Centre or online on the Service Canada website.

Q: Do I need any documents to apply for EI?

A: You will need your social insurance number. A second piece of identification such as a driver's licence or passport. You will also need your Record of Employment (ROE) from every place you worked in the last 12 months if you have it.

Q: How do I get my Record of Employment ?

A: Ask your employer for it right away. It is easier to apply for it if you have your ROE. Your employed must give you your ROE within 5 days after your last day of work. If you are having problems getting your ROE you should call the Service Canada EI information service 1-800-206-7218.

Q: Should I apply for EI if I don’t have my ROE yet?

A: If you are having problems getting your ROE you should still apply for EI right away. Bring in pay stubs or a T4. If you don’t apply within 4 weeks after your employment ends you may get fewer EI payments.

Q: What if I was denied EI?

A: If you are turned down for EI you maybe able to appeal this decision. The letter should state you have the right to appeal within 30 days. This is a very important deadline. Please contact the legal clinic for advice.

Q: How much will I get from EI?

A: You will receive 55% of your maximum average weekly insurable earnings, up to a maximum of $435.00 a week.

Q: When will my EI start?

A: Once you make your claim there is a two week waiting period. Your benefits are calculated from the third week. It will then take at least two to four weeks for your first payment.

Q: How long will I get EI?

A: You can get a maximum of 50 weeks of EI (depending on how many hours you worked prior to the layoff and where you live).

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