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Housing Problems – More legal information

General information on tenant rights

Read our tip sheet, What To Know About Being a Tenant for information about tenancy agreements, deposits, rent increases, moving out, evictions, and more.

If you are having problems with your tenancy, see our Seven Steps to Solving Tenancy Problems.

A tenancy is considered terminated 30 days after the death of a tenant. Read our tip sheet, What To Do if a Tenant Dies if you lived with a tenant who has recently died to see what your rights are about staying in the unit or what to do about property in the unit if you are a family member of a tenant who has died.

Getting repairs to your rental unit

If your rental housing needs repairs and your landlord isn’t helping, call your local Property Standards Office. They will inspect your home and may issue a work order to your landlord.

For public health complaints, including unsafe water, contact your local Health Unit (Hastings Prince Edward Public Health or Kingston, Frontenac, Lennox & Addington Public Health).

For fire safety information or complaints, contact your local fire department.

The Ministry of Municipal Affairs and Housing has information about getting a landlord to do maintenance and repairs.

The Rental Housing Enforcement Unit has information on how to report offences by the landlord. They also have information on how to file a maintenance complaint if there is no municipal property standards by-law in your area.

The Canada Mortgage and Housing Corporation also has information for tenants about how to get emergency repairs and regular repairs.

Problems with other tenants

If another tenant is harassing you or causing other problems that make it difficult for you to enjoy living in your home, see our Guide to Problems with Another Tenant to learn what you can do.

Landlord and Tenant Board (LTB)

Their website has information and the forms you need to file an application.

There is a fee to file an application, but you can apply for a waiver of the fee if you are a low-income tenant or landlord.

You can file LTB applications at some ServiceOntario Centres.  Find a local office accepting applications (type "Landlord and Tenant Application Filing" in the search bar) or call the LTB to find out where you can file applications.  In our service area, only the ServiceOntario centres in Belleville and Bancroft accept LTB applications.

Learn more about what happens at the LTB from our tip sheets:

Other websites